Returns & Refunds

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Returns Process

Policies

Refunds

Cancellation

Returns Process

You have 14 days to return your products.

You can return products online by following the steps below:

1. Open the order confirmation email sent by Global-e which will include a return request link.

2. Click on the link – here, this will direct you to the Global-e portal where you will be required to submit your order number and email.

3. Follow the instructions provided on the Global-e portal to fill in the remaining details and successfully submit your return request.

The return & refund will be carried out by Global-e, and updates on your return status will be communicated by them while being processed.

For more information about the Global-e return policy, please click here.

Please note that the duration is in accordance to the relevant applicable laws in your country, and in case of offers, special conditions are to be applied.

Policies

Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned.

You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be responsible for any loss or damage caused to the items during your possession and may reject the request to return, exchange or refund.

In accordance with global retail industry standards, we are unable to accept returns or exchanges of products in the following categories: underwear, lingerie, fragrances, health & beauty (such as skincare, make-up & cosmetics) or other products which are personalised to your order.

In the case of a faulty, damaged or incorrectly supplied product, you shall receive a refund of the purchase price of such product. In any case you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied.

Refunds

Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering.

Any refunds given by us in relation to returns/exchanges will be done only through the Original Mode of Payment.

Cancellation

If you wish to cancel your order, you may do so by calling our Customer Services department: 80000199 during working hours and within one hour of having placed it.

If you paid by credit card or debit card, and you have cancelled in accordance with this clause then we will reverse the authorisation or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures. 

Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be cancelled through our returns/refunds process as mentioned above.

Refunds will be done only through the Original Mode of Payment.